SECTION A - INTRODUCTION
1. Purpose
EmiraX Markets Ltd ("we", "our", or "the Company") is committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in the course of providing our financial services.
2. Definition of Personal Information
Personal information refers to any data that can identify you directly or indirectly, including but not limited to your name, identification number, address, contact details, financial information, and trading activity.
3. Consent
By using our services, visiting our website, or submitting your personal information, you agree to the terms of this Privacy Policy and consent to our collection, use, and disclosure practices.
SECTION B - COLLECTION OF INFORMATION
4. What We May Collect
We may collect the following types of personal information:
Full name, date of birth, and gender
Contact details (email, phone number, address)
Identification documentation, as required under applicable Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) regulations, including:
i. Passport
ii. Driving License
iii. National Identity Card
iv. Utility Bills or Bank Statements
v. Trust Deed (if applicable)
Financial information (bank details, source of funds, credit card details)
Employment status and trading experience
IP address, browser type, and usage data
We are required by law to identify you when you open a new account or add a new signatory to an existing account. Applicable AML/CTF regulations require us to sight and record details of certain documents (i.e., photographic and non-photographic documents).
When necessary, we also collect information on the following individuals:
i. Trustees
ii. Partners
iii. Company directors and officers
iv. Officers of co-operatives and associations
v. A client’s agents
vi. Beneficial owners of the client
vii. Persons dealing with us on a “one-off” basis
5. How We Collect It
We may collect information:
Directly from you through account registration forms, KYC documents, or correspondence.
Indirectly via website visits (through cookies and other tracking tools).
From third parties such as payment providers, identity verification services, or public databases.
6. Mandatory Information
Failure to provide mandatory identification and financial information may result in the denial of your account application or the suspension of services.
SECTION C - USE OF INFORMATION
7. Why We Use Your Information
We use your personal data for the following purposes:
To verify your identity and comply with our KYC/AML requirements.
To enable secure access to our client portal.
To open, operate, and manage your trading account.
To process deposits, withdrawals, and other transactions.
To help us monitor, evaluate, and develop our products and services.
For internal audits, compliance reviews, and risk management.
To send important service notifications and marketing materials.
To comply with all applicable legal and regulatory obligations.
To take measures to detect and prevent fraud, crime, or other activities that may cause harm to our business or our services.
8. Marketing Communications
We may contact you with promotional materials unless you opt out. You may unsubscribe at any time via your account settings or by contacting our support team.
9. Automated Decisions
In certain cases, we may use automated tools to analyze account activity, detect fraud, or assess eligibility for certain offers. You have the right to request human intervention in such decisions where applicable.
SECTION D - SHARING AND DISCLOSURE
10. Who We Share With
We may disclose your information to:
Our affiliated companies, partners, and agents who refer your business to us.
Any person acting on your behalf, including your financial adviser, solicitor, accountant, executor, administrator, or attorney.
Regulatory bodies and law enforcement authorities as required by law.
External auditors and legal advisors.
Third-party organizations that assist us in providing our products and services. These functions include client contact, banking, payments, data processing, debt recovery, marketing, data analysis, and website/technology services.
We take our obligation to protect your information extremely seriously. Each third party we contract with is carefully selected and is only authorized to use your personal information in a secure way that is necessary for them to perform their services to us.
11. International Transfers
Your data may be stored or processed in jurisdictions outside of your country of residence, where data protection standards may differ. By using our services, you consent to such transfers.
12. Third-Party Restrictions
All third parties we share data with are contractually obligated to protect your information and are restricted to using it only for the intended purpose.
EmiraX Markets Ltd reserves the right to retain or access client data post-account termination where legally required or commercially necessary.
SECTION E - DATA INTEGRITY AND SECURITY
13. Data Accuracy
Clients must ensure that the personal information they provide is accurate and up-to-date. We may use public databases or third-party sources to verify or update our records.
14. Security Measures
We apply industry-standard security protocols to protect your data, including:
SSL encryption for data transmission.
Firewalls and anti-malware systems.
Secure storage for physical and digital records.
Restricted employee access based on the principle of least privilege.
15. Retention Period
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, and as required by law (typically a minimum of 5-7 years after the business relationship ends).
SECTION F – CLIENT RIGHTS
16. Access and Correction
You may request access to your personal data or ask for corrections by contacting support@emiraxmarkets.com. Requests will be fulfilled within a reasonable timeframe, subject to proper identity verification.
17. Right to Withdraw Consent
You may withdraw your consent for data processing at any time by contacting us. However, please note that this may affect our ability to provide services to you. Withdrawal of consent will result in account suspension or termination where the data is essential for service provision or legal compliance.
SECTION G – COOKIES AND TRACKING
18. Use of Cookies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver targeted content and advertising.
19. Managing Cookies
You may disable cookies through your browser settings, but doing so may limit your access to some website features and functionality.
SECTION H – POLICY CHANGES
20. Updates to the Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website and will take effect immediately upon posting unless stated otherwise. We encourage you to review this page periodically.